HTX exits UK, leaving customers to request a 48-hour withdrawal window

Crypto exchange HTX has exited the UK following a settlement in the Financial Conduct Authority’s promotions case. Its UK customers cannot deposit or trade, while eligible users face a conditional process to withdraw remaining assets.

The FCA announced the outcome on Oct. 29, saying the exchange, formerly Huobi, is no longer active in the country. New UK users cannot sign up, and HTX will no longer target or solicit UK consumers.

HTX’s UK service notice says existing accounts identified as UK accounts cannot transact across its products and services. Eligible individuals holding residual assets must contact customer support to request a one-time, 48-hour withdrawal window.

Access depends on the conditions and limits of the applicable Personal Remittances General Licence, alongside HTX’s identity, ownership, sanctions, anti-money laundering, fraud and account-security checks. The individual withdrawal window requires approval.

Approved users must personally withdraw their remaining assets within that period. They may submit transactions for different asset types, with each transaction subject to destination-wallet, blockchain and security controls. HTX says it will not transfer assets for them and will close accounts after full withdrawal.

The notice directs affected users to contact htxsupport@htx-inc.com from their registered email address with personal-use confirmation. Reporting obligations to HM Treasury or another authority may also apply.

An Oct. 27 High Court order records Huobi Global S.A.’s undertakings until Oct. 21, 2031 against knowingly communicating, or causing others to communicate, financial promotions that breach section 21 of the Financial Services and Markets Act 2000.